Shipping policy

Processing Time

2-4 business days (We are not assembly-line products; every item is handcrafted in our studio only after an order is received, which is why we cannot ship immediately).

Shipping Time

7-12 business days within the United States; 10-20 business days for international regions.

Order Tracking

Tracking numbers are provided for all shipped orders.

Customs and Import Taxes

We utilize dedicated cross-border logistics channels. Customs duties and import taxes are prepaid and handled by our logistics provider, meaning customers do not need to pay any additional customs fees upon delivery.

In exceptional circumstances (such as customs spot checks requiring supplementary documentation), we will contact you immediately to assist with the process.

Holiday Delays

During peak shopping seasons (e.g., Christmas, Chinese New Year), processing times may be extended by an additional 2-3 business days. If any delays occur, we will notify you as soon as possible.

Shipping Insurance

For orders valued over $75, we highly recommend choosing a trackable shipping method or purchasing shipping insurance to protect your interests.